Standards & Guidance
Practical resources for whole-quality support services
AMSI publishes voluntary, non-regulatory standards and resources for caregiving and support services.
These resources help define roles, work, outcomes, and evidence so service quality can be described more clearly and supported by real-life results.
Explore the AMSI standards and resources below.
AMSI Standards
Foundations of the AMSI Standards
These publications define how AMSI conceptualizes quality, standards, and shared language across caregiving and support services.
Foundations
Vocabulary Standard
Quality Framework
Structural Influences on Quality
Funding and technology shape caregiving and support services and outcomes, but they do not define inclusive quality itself.
Inclusive Quality vs. Funding
Caregiving & Tech
The Inclusive Quality Framework
AMSI applies the Whole-Quality Institute framework to caregiving and support services.
Quality is described through work performed, results achieved, and evidence in real-life support settings — across occupations, roles, outcomes, and service contexts.
Personal Care Aide Quality Standards
The PCA Quality Standards define quality in personal care and daily living support.
They clarify roles, responsibilities, risks, and outcomes in personal care services and apply the AMSI quality framework through a Core Standard and Context Guides.
Overview
Core Standard
Foundational Guidance
Context Guides
Bathing Support
Context Guide
Mobility Support
Context Guide
Meal Support
Context Guide
Coding Context
Vocational Rehabilitation Job Coaching Quality Standards
The VRJ Quality Standards apply the Whole-Quality framework to vocational rehabilitation job coaching services focused on employment maintenance.
The Core Standard defines the main quality structure. Context Guides support application in specific work settings, such as cleaning services employment.
VRJ Quality Standard - Core
Cleaning Services
Context Guide
Service Verification & Certification Methodology
This methodology defines how service quality is evaluated, determined, and communicated through structured evidence, supporting first-party, second-party, and independent third-party certification across support services.
Service Verification Methodology Standard
Publications & Analysis
Publications that build on AMSI standards and examine structural factors influencing quality in caregiving and support services.
Quality, Cost & Value
Understanding Quality Beyond Cost
Work, Funding, and Traceability
What Work Are We Paying For?
Service Quality & Certification
What Certification Should Actually Evaluate?
Certification in Large Support Systems
Service Streams as Certification Scope
Disability, Work Ability & Compensation
