AMSI — Support Service Quality Initiative
A Whole-Quality Initiative for Support Services
Making Support Service Quality Visible
AMSI - Support Service Quality Initiative
Support services for people with disabilities are actual services intended to realize defined functions and results over their life cycles.
AMSI uses the Whole-Quality methodology to develop quality requirements for different types of support services for people with disabilities, including personal care, home care, direct support, and employment support, among others.
It examines an identified service in relation to its Intended Functions, Intended Results, applicable requirements, and actual condition. Evidence supports Findings and a bounded Quality Claim
Resources
Methodological articles, research, analytical tools, practical resources, and initiative updates.
A Whole Quality
Approach
to Support Services - Locally and Worldwide
1. Identify the actual support service and define the examination boundaries.
2. Establish its Intended Functions and Intended Results.
3. Apply the requirements in the AMSI Standard for that support service.
4. Examine the service’s actual condition using appropriate Evidence.
5. Synthesize the Findings and communicate a bounded, Evidence-supported Quality Claim.