AMSI — Support Service Quality Initiative
A Whole-Quality Initiative for Support Services
Making Support Service Quality Visible
AMSI - Support Service Quality Initiative
AMSI applies the Whole-Quality methodology to support services for people with disabilities, including personal care, home care, direct support, and employment support.
We develop voluntary, non-regulatory standards with requirements for these services and for examining their Quality.
The examination considers what a service is intended to do, what results it should achieve for the person receiving support, what requirements apply, and how the service actually works. Evidence supports clear findings and conclusions, with their scope and limits clearly stated.
Visit Standards for our standards and Resources for our book explaining Whole Quality and its applications
Resources
Publications explaining Whole Quality and its application to support services.
A Whole Quality
Approach
to Support Services - Locally and Worldwide
1. Identify the support service and what the examination will cover.
2. Establish what it is intended to do and what results it should achieve for the person receiving support.
3. Identify the applicable requirements, including those in the relevant AMSI standard.
4. Examine how the service actually works and gather evidence.
5. Bring the findings together and state a Quality Claim, making clear what the evidence supports and within what limits.