AMSI — Support Service Quality Initiative
A Whole-Quality Initiative for Support Services
Making Support Quality Visible
AMSI - Support Service Quality Initiative
Support services for people with disabilities are actual services intended to realize defined functions and results over their life cycles.
AMSI applies the Whole Quality methodology to identified support-service objects. It develops quality standards for specific classes of support services, with requirements for the service and for examining its Quality.
The applicable AMSI Standard integrates the WQI Quality Standard — Core requirements with additional AMSI requirements for that support-service class. The methodology connects Intended Functions and Intended Results with applicable requirements and examination of the service’s actual condition. Evidence supports Findings and a bounded Quality Claim.
AMSI work addresses support-service classes for people with disabilities.
Resources
Methodological articles, research, analytical tools, practical resources, and initiative updates.
A Whole Quality
Approach
to Support Services - Locally and Worldwide
1. Identify the actual Support Service Quality Object and define the examination boundaries.
2. Establish its Intended Functions and Intended Results.
3. Apply the requirements in the AMSI Standard for that class of support service.
4. Examine the service’s actual condition using appropriate Evidence.
5. Synthesize the Findings and communicate a bounded, Evidence-supported Quality Claim.