Making Support Quality Visible

AMSI - Support Service Quality Initiative

AMSI develops voluntary standards and practical guidance to improve the Quality of support services for people with disabilities.

These standards help service providers understand what good support means, evaluate the Quality of their services, and identify opportunities for improvement.

AMSI uses the Whole Quality methodology to promote reliable, effective, and person-centered support services that meet the needs of people with disabilities.

Resources

Methodological justifications, foundational articles, research, analytical tools, practical resources, and initiative updates.

A Whole Quality

Approach

to Support Services - Locally and Worldwide

1. See the whole Support Service Quality Object.

2. Apply the Core requirements and applicable Context Guides.

3. Understand how Quality is realized across the support service life cycle and through actual service delivery.

4. Determine the Support Service Quality State using the declared Reference Layer and sufficient evidence.

5. Make only bounded, responsible Quality Claims.

About AMSI - Support Service in Practice

AMSI is a volunteer-run public initiative under the Whole Quality Institute (WQI). It develops voluntary standards and practical guidance to improve the Quality of support services for people with disabilities.

Using WQI's Whole Quality methodology, AMSI helps service providers understand what good support means, evaluate their services, and identify opportunities for improvement.

AMSI's Support Service Standard – Core, Applied Vocabulary, Context Guides, and supporting resources are voluntary and non-regulatory.

AMSI does not provide regulatory supervision, licensing, accreditation, certification, or legal compliance approval.

AMSI evolved from the American Support Standards Initiative into a country-neutral Support Service Quality Initiative.

VIsit WQI

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