Making Support Quality Visible

AMSI’s Role in Support Services

AMSI applies the Whole Quality methodology to Support Service Quality Objects. The Support Service Standard – Core provides the common quality framework, while Context Guides and the Reference Layer adapt it to specific support-service contexts.

AMSI develops voluntary, non-regulatory standards and resources for understanding and improving Quality across the support service life cycle, determining Support Service Quality States, and making responsible Quality Claims.

Resources

Methodological justifications, foundational articles, research, analytical tools, practical resources, and AMSI updates.

A Whole Quality

Approach

to Support Services

1. See the whole Support Service Quality Object.

2. Apply the Core requirements and applicable Context Guides.

3. Understand how Quality is realized across the support service life cycle and through actual service delivery.

4. Determine the Support Service Quality State using the declared Reference Layer and sufficient evidence.

5. Make only bounded, responsible Quality Claims.

About AMSI - Support Service in Practice

AMSI is a volunteer-run public initiative that develops a common framework for understanding, determining, and responsibly communicating the Quality State of support services.

Its Support Service Standard – Core, Applied Vocabulary, Context Guides, and supporting resources are voluntary and non-regulatory.

They do not constitute regulatory supervision, licensing, accreditation, certification, legal compliance, or approval of any Support Service Quality Object, Quality State, or Quality Claim.

AMSI is an applied initiative of the Whole Quality Institute (WQI).

VIsit WQI

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