AMSI — Support Service Quality Initiative
An Initiative of the Quality Institute
Making Support Service Quality Visible
What AMSI Does
AMSI applies the Whole-Quality methodology to support services for people with disabilities, including personal care, home care, direct support, and employment support. We develop voluntary, non-regulatory standards that set quality requirements for these services and explain how to assess whether they are met.
We start with what the service is meant to do, what results it should deliver for the person receiving support, and what requirements apply. We examine how the service works in practice and use evidence to establish findings and draw conclusions with clearly stated limits.
Visit Standards for our support service standards and Resources for the Quality Institute’s book, Whole Quality of Complex Objects.
Resources
Publications from the Quality Institute and AMSI explain the Whole Quality framework and how it applies to support services for people with disabilities.
How We Assess Support Service Quality
1. Identify the support service and define what the assessment will cover.
2. Establish what the service is meant to do and what results it should deliver for the person receiving support.
3. Identify the applicable requirements, including those in any relevant AMSI standard.
4. Examine how the service works in practice and gather evidence.
5. Bring the findings together in a Quality Claim that states what the evidence supports and the limits of that conclusion.