Standards & Resources
AMSI Standards Library
AMSI publishes voluntary, non-regulatory standards and practical resources for care and support services.
These shared references help define roles, work, outcomes, and evidence so quality can be described clearly and consistently across home, community, caregiving, and employment support settings.
Select a topic below to explore.
AMSI Standards
Foundations of the AMSI Standards
These publications define how AMSI conceptualizes quality, standards, and shared language across support services.
Foundations
Vocabulary Standard
Quality Framework
Structural Influences on Quality
Funding and technology shape support services and outcomes, but they do not define inclusive quality itself.
Inclusive Quality vs. Funding
Caregiving & Tech
The Inclusive Quality Framework
Support services are often discussed in terms of funding, programs, or job titles.
AMSI takes a different approach.
This framework shows how inclusive quality in support services is built from the ground up — starting with nationally defined occupations, moving through the work performed and results produced, and only then evaluating quality through defined factors, indicators, and evidence.
Quality, in this model, is not assumed and not driven by funding or technology.
It is the system state that emerges when service is clearly defined and work and results consistently meet inclusive quality criteria in real-life contexts.
Personal Care Aide Quality Standards
The PCA Quality Standards define quality in personal care and daily living support.
They clarify roles, responsibilities, risks, and outcomes in personal care services and apply the AMSI quality framework through a Core Standard and Context Guides.
Overview
Core Standard
Foundational Guidance
Context Guides
Bathing Support (Context Guide)
Mobility Support (Context Guide)
Meal Support (Context Guide)
Coding Context
Vocational Rehabilitation and Job Coaching Quality Standards
The VRJ Quality Standards define quality in vocational rehabilitation and employment support services.
They clarify roles, responsibilities, risks and outcomes and apply the AMSI quality framework through a Core Standard and Context Guides.
Read the VRJ Quality Service Sandard
VRJ Quality Service Standard - Core
Cleaning Services (Context Guide)
Selected Publications
Publications that expand on AMSI standards and examine structural factors influencing quality in care and support services.
