Standards & Guidance
AMSI Standards
Standards, guidance, and verification resources
AMSI publishes voluntary, non-regulatory standards and practical resources for caregiving and support services.
These shared references help define roles, work, outcomes, and evidence so that quality can be described, evaluated, and verified consistently across home, community, caregiving, and employment support settings.
AMSI resources include standards, foundational guidance, and verification methodologies that support transparent and evidence-based service quality.
Explore the AMSI standards and resources below.
AMSI Standards
Foundations of the AMSI Standards
These publications define how AMSI conceptualizes quality, standards, and shared language across caregiving and support services.
Foundations
Vocabulary Standard
Quality Framework
Structural Influences on Quality
Funding and technology shape caregiving and support services and outcomes, but they do not define inclusive quality itself.
Inclusive Quality vs. Funding
Caregiving & Tech
The Inclusive Quality Framework
Caregiving and support services are often discussed in terms of funding, programs, or job titles.
AMSI takes a different approach.
This framework shows how inclusive quality in caregiving and support services is built from the ground up — starting with nationally defined occupations, moving through the work performed and results produced, and only then evaluating quality through defined factors, indicators, and evidence.
Quality, in this model, is not assumed and not driven by funding or technology.
Quality emerges when caregiving and support service are clearly defined, when work and results consistently meet inclusive quality criteria in real-life contexts, and when those outcomes can be verified through structured evidence.
Personal Care Aide Quality Standards
The PCA Quality Standards define quality in personal care and daily living support.
They clarify roles, responsibilities, risks, and outcomes in personal care services and apply the AMSI quality framework through a Core Standard and Context Guides.
Overview
Core Standard
Foundational Guidance
Context Guides
Bathing Support (Context Guide)
Mobility Support (Context Guide)
Meal Support (Context Guide)
Coding Context
Vocational Rehabilitation and Job Coaching Quality Standards
The VRJ Quality Standards define quality in vocational rehabilitation and employment support services.
They clarify roles, responsibilities, risks and outcomes and apply the AMSI quality framework through a Core Standard and Context Guides.
Read the VRJ Quality Service Sandard
VRJ Quality Service Standard - Core
Cleaning Services (Context Guide)
Service Quality Verification
Verification standards define how service quality claims can be evaluated using structured evidence.
These standards establish methods for first-party, second-party, and independent third-party verification of service quality in caregiving and support services.
Service Quality Verification Standard
Publications & Analysis
Publications that build on AMSI standards and examine structural factors influencing quality in caregiving and support services.
Certification in Support Services
Standards and Certification in Support Services
Certification in Large Support Service Providers
